terms and conditions of sale.

1. definitions

For the purposes of these T&Cs, the terms below shall have the following meanings:

Blackbee

the company Blackbee (VAT: BE 0883.661.090), whose registered office is located at Weihoek 6B1, 1930 Zaventem (Belgium), and which can be reached by telephone on +32 2 757 67 67 or by email at info@blackbee.be.

Client

any natural or legal person who requests a quotation or orders products or services from Blackbee.

Services

all the services and products offered by Blackbee, in particular the design, manufacture and fitting of advertising lettering and signage; wrapping and the fitting of paint protection film (PPF) for vehicles; the manufacture of bespoke signs and large-format banners; embroidery and textile printing; wall decoration and solar control films; the creation of brand guidelines and design, as well as the design and development of personalised websites.

Parties

Blackbee and the Client.

2. scope of application

2.1 These Terms and Conditions of Sale (the “T&Cs”) govern all offers, quotations, orders and sales of Services concluded between Blackbee and the Client, whether the orders are placed online, by telephone, in writing or directly on the company's premises. Any order constitutes the Client's unreserved acceptance of these T&Cs.

2.2 Save with the prior written agreement of Blackbee, no special conditions put forward by the Client (terms of purchase, wording on purchase orders, etc.) may prevail over these T&Cs.

2.3 Blackbee reserves the right to amend the T&Cs at any time. The applicable T&Cs are those in force on the day the quotation or the order is signed.

3. quotations and orders

3.1 Any request for Services shall be the subject of a free quotation, valid for 10 days from its date of issue, unless otherwise indicated. After this period, Blackbee reserves the right to amend the terms thereof (price, lead times, conditions).

3.2 The quotation describes the nature of the Services, the quantities, the technical characteristics (materials, formats, finishes), the price exclusive of tax and the price inclusive of all taxes, any additional costs (transport costs, installation, etc.) as well as the estimated completion time.

3.3 The order is deemed firm and final when the Client returns the quotation dated, signed and marked “Agreed and accepted” or when the Client confirms the order online. Any subsequent request for modification must be the subject of Blackbee's written agreement and may entail a revision of the price and of the lead time.

3.4 Given the personalised nature of the Services (products made to measure according to the Client's specifications), no right of withdrawal is applicable once the order has been confirmed, in accordance with Article VI.53 of the Code of Economic Law (exclusion of the right of withdrawal for the supply of goods made to the consumer's specifications or clearly personalised).

3.5 Depending on the nature or the complexity of the project, Blackbee may propose the production of a proof for approval (the “Proof”), that is to say a final proof intended to validate the aesthetic and technical aspects of the Service before production. The preparation of this Proof requires graphic design work. If, after examining the Proof, the Client decides not to accept the quotation, the graphic design hours devoted to producing the Proof will be invoiced to the Client as design costs. The Proof and all elements relating to it remain the property of Blackbee and may not be used without written agreement.

4. rates and terms of payment

4.1 Unless otherwise stipulated, prices are expressed in euros, exclusive of taxes (VAT and other taxes at the rate in force), ex works Blackbee's premises.

4.2 The rates stated in the quotation are established on the basis of the information provided by the Client. Any change of specifications or of quantity may give rise to a revision of the prices.

4.3 Blackbee reserves the right to request a deposit upon order, in particular for large-scale works or works requiring the purchase of specific raw materials. Unless otherwise stated, a deposit of 50% of the total amount inclusive of all taxes is payable upon signature of the quotation. Production will not commence until the deposit has been received.

4.4 The balance of the invoice is payable at the latest upon delivery of the Services or in accordance with the payment schedule set out in the quotation. In the event of payment by instalments, the due dates are binding.

4.5 Any late payment shall automatically give rise, by operation of law and without prior notice of default, to:

The application of fixed compensation (liquidated damages) equal to 10% of the sums due, with a minimum of €50;

Default interest calculated at the statutory rate increased by 8 percentage points until payment in full.

Blackbee further reserves the right to suspend performance of the Services in progress or to refuse any new order until the sums due have been paid in full.

5. performance periods and delivery

5.1 The periods indicated on the quotation (design, manufacturing and installation periods) are given for information purposes only. Blackbee undertakes to use its best endeavours to comply with the periods announced, but these depend in particular on the complete and timely supply of the necessary items (files, approvals from the Client), on the availability of raw materials and on the production schedule.

5.2 Any delays shall give rise neither to cancellation of the order nor to compensation, save by specific written agreement. If a period is to be guaranteed, it must be expressly stated on the quotation.

5.3 Delivery is deemed to have been made as soon as the Services are made available to the Client, either at Blackbee's premises or at the site designated by the Client. The risks relating to the products (loss, theft, damage) pass to the Client as soon as they are made available, even if transport is carried out by Blackbee or by a carrier appointed by it.

5.4 Collection of the Services by the Client must take place within a maximum period of 7 days from the notification that they have been made available. Thereafter, storage charges may be invoiced.

6. acceptance and complaints

6.1 Upon delivery or collection, the Client is required to check the conformity of the Services (quantity, quality, dimensions, finishes). Any comment or reservation must be set out in writing and in detail within 48 hours of receipt of the Services. Failing this, the Services shall be deemed to have been accepted without reservation.

6.2 In the event of a defect acknowledged by Blackbee and duly reported within the aforementioned period, Blackbee may, at its option, rectify or remake the non-conforming part, without the Client being entitled to claim any additional damages.

6.3 Complaints concerning apparent defects or partial non-conformities do not suspend the obligation to pay for the conforming Services.

6.4 Any complaint relating to the delivery, the invoicing or the performance of the work must be notified to Blackbee by registered letter within a period of eight days following the performance of the work, the delivery or the receipt of the invoice. After this period, no complaint will be accepted.

7. cancellation and suspension

7.1 Owing to the personalised and bespoke nature of the Services, no unilateral cancellation of an order by the Client is possible after the quotation has been signed. In the event of an exceptional cancellation accepted by Blackbee, the deposit shall be retained by Blackbee by way of compensation for the costs incurred and the work already carried out.

7.2 In the event of non-payment or of a serious breach by the Client of its obligations, Blackbee reserves the right to suspend performance of the Services or to terminate the order automatically, by operation of law, without prejudice to any damages to which it may be entitled.

8. warranties and liability

8.1 Blackbee warrants that the Services provided comply with the agreed specifications and with good workmanship standards. The warranty is limited to the replacement or the repair of the Services showing a latent defect duly established within a period of 6 months after delivery.

8.2 The warranty is excluded in the following cases:

Abnormal or improper use of the products by the Client;

Normal wear and tear or deterioration due to an accident, poor maintenance, vandalism or extreme environmental conditions;

Defects arising from data, instructions or materials supplied by the Client;

Modification or repair carried out by a third party without Blackbee's written agreement.

8.3 Blackbee's liability is limited to the amount of the order giving rise to the damage, excluding tax. Blackbee shall in no event be liable for any indirect or consequential loss suffered by the Client (loss of production, loss of turnover, loss of profit, etc.).

8.4 Blackbee may not be held liable in the event of delay or non-performance resulting from a case of force majeure, including in particular unforeseeable and unavoidable events such as strikes, fires, natural disasters, wars, network failures or shortages of raw materials.

8.5 For vehicle wrapping, paint protection film (PPF) application and advertising lettering services on vehicles, the Client acknowledges that the condition of the vehicle's surface (paintwork, clear coat, plastics, seals) directly influences the quality of the result and the adhesion of the vinyl films. Older vehicles, vehicles that have undergone repairs or that show paint defects may react unpredictably to the application or the removal of self-adhesive films.

8.6 Blackbee undertakes to apply the films and lettering with care and in accordance with good workmanship standards. However, owing to the adhesive nature of the vinyls and their interaction with surfaces, Blackbee may not be held liable for damage such as partial peeling, crazing, damage to the clear coat or the paintwork, blistering, differences in shade or deterioration of seals and plastic parts, which might occur at the time of application or upon removal of the films.

8.7 The Client is informed that certain fragile paints, surfaces with no clear coat or already damaged surfaces may be particularly sensitive to wrapping and to the removal of vinyls. It is for the Client to check, before ordering, the compatibility of the substrate and to inform Blackbee of any defect, repair or particular fragility. Blackbee reserves the right to refuse the service if the condition of the vehicle does not allow application under optimum conditions.

8.8 In the event of established damage resulting from gross negligence (faute lourde) or proven negligence on the part of Blackbee (excluding damage inherent in the product or in the condition of the vehicle), Blackbee's liability is limited to the amount of the service concerned, excluding tax, in accordance with article 8.3 of these T&Cs.

8.9 The means of production and the raw materials are selected by Blackbee according to the use and the conditions of use communicated by the Client. If the Client uses the products under conditions different from those provided for, or on a substrate whose quality does not comply with the agreed specifications, the warranty may not be invoked. Unless otherwise indicated, the substrates supplied by the Client are presumed to be of normal quality.

8.10 Items entrusted: where the Client entrusts a vehicle or any other item to Blackbee with a view to the performance of a Service (in particular wrapping, paint protection film application or advertising lettering), that item remains in the custody and at the risk of the Client throughout the duration of the work. Blackbee shall implement reasonable measures to ensure the security of the items entrusted, but may not be held liable in the event of theft, fire, vandalism or any other damage suffered by the item entrusted, save in the case of gross negligence (faute lourde) or proven negligence on its part. It is for the Client to take out the insurance necessary to cover these risks.

9. retention of title

9.1 Blackbee retains ownership of the products delivered until the price has been paid in full (principal and ancillary amounts). Failing payment of the balance when due, Blackbee may require the return of the products at the Client's expense and retain the deposits paid by way of compensation.

9.2 The Client undertakes to keep the products delivered by Blackbee in perfect condition until title is transferred and to insure them against all risks during that period.

10. intellectual property and right of use

10.1 The studies, sketches, mock-ups, visuals and creations produced by Blackbee in the context of the Services remain the intellectual property of Blackbee. They may not be reproduced or used without the prior written authorisation of Blackbee, even if the items have been invoiced.

10.2 The Client warrants that it holds the necessary rights to the logos, images, texts, drawings or any other item that it supplies to Blackbee for the performance of the Services. It undertakes to indemnify Blackbee against any judgment or costs resulting from an action for infringement or for violation of third-party rights.

10.3 Unless the Client expressly objects before the quotation is signed, Blackbee reserves the right to use the photographs and reproductions of the Services carried out (for example photographs of signs, wrapped vehicles or personalised items) for advertising purposes. These images may be published on its website, on all social networks and online media, as well as on any other promotional medium.

10.4 The quotations, calculations, draft designs, samples, models and drawings supplied to the Client in the context of an offer are confidential and remain the exclusive property of Blackbee. They are provided for consultation and may not be used, reproduced or disclosed without the written authorisation of Blackbee. The Client undertakes to return them upon first request, in good condition and free of charge.

11. confidentiality and data protection

11.1 Blackbee undertakes to treat as confidential all information and documents communicated by the Client in connection with the Services. Such information shall be used solely for the proper performance of the contract and shall not be disclosed to third parties without the Client's consent, save where required by law.

11.2 The personal data collected by Blackbee (name, address, contact details, etc.) are processed in accordance with Belgian and European data protection legislation (Regulation (EU) 2016/679 – GDPR). Such data are necessary for the management of orders, for invoicing and for communication with the Client. The Client has a right of access, rectification, erasure and objection, by contacting Blackbee by e-mail at info@blackbee.be.

11.3 Blackbee's privacy policy, which may be consulted on the site, sets out the arrangements for the collection and processing of data.

12. applicable law and settlement of disputes

12.1 These T&Cs are governed by Belgian law.

12.2 In the event of a dispute relating to the interpretation or the performance of these T&Cs or of a contract concluded between the Parties, the Parties shall endeavour to settle the dispute amicably. Failing an amicable settlement within a reasonable period (30 days), the French-speaking courts of the judicial district of Flemish Brabant (registered office of Blackbee) shall have exclusive jurisdiction.

12.3 If any clause of these T&Cs is held to be null and void, the validity of the remaining clauses shall not be affected.

13. final provisions

13.1 In the event of any discrepancy between these T&Cs and any other document (catalogue, brochure, website), these T&Cs shall prevail.

13.2 The advertising materials (photographs, descriptions) appearing on the Blackbee site do not form part of the contract; they may be amended or updated at any time.

Should you have any questions concerning our general terms and conditions of sale, please do not hesitate to contact us:

Last updated: June 2026

Email

info@blackbee.be

Telephone

+32 2 757 67 67

Address

Weihoek 6B1, 1930 Zaventem, Belgium

Last updated: June 2026